Customer service is the cornerstone of a smooth and successful business trip. In this article, we’ll delve into the importance of interactive customer service. We will also highlight the unique benefits offered by Ayruu solution to make travellers less needy of the customer support .
“Your customer service is always super helpful and quick to support us with answers.” – Cronos Europa
1. 24/7 Customer service
Ayruu offers round-the-clock customer service via phone, email, or directly through the app’s Mya feature. Whether it’s a last-minute change or a query about travel policies, assistance is just a click away, ensuring peace of mind for travelers and travel managers alike.
2. Empowering autonomy
yruu puts the power back into the hands of travelers and travel managers by offering autonomy in booking arrangements. No longer bound by rigid processes or reliant on intermediaries, users can effortlessly manage their travel needs independently. Giving corporate travellers autonomy in managing their trips with the right solution, eliminates the need of contacting customer support for every step of the way.
3. User-friendly interface
Say goodbye to complicated interfaces and hello to simplicity. Ayruu’s intuitive platform is designed with the end user in mind, minimizing the need for support by providing a seamless booking experience. Whether booking flights, accommodations, or rental cars, navigating the platform is a breeze.
“Simplicity and a speed of installation like we’ve never seen before!” – Ze-watt
4. Expertise and ownership
Behind Ayruu’s customer service lies a team of technical experts who are ready to assist and fix any problem with travel providers. Additionally, Ayruu owns its technology, meaning that any bugs or technical issues are swiftly addressed without the need to rely on third-party person.
5. A tailored solution
Ayruu understands that every company has its specific needs when it comes to business travel. That’s why our customer service team takes the time to understand your unique requirements and preferences, offering tailored solutions that cater to your specific needs and exceed your expectations.
6. How Ayruu's customer service works?
- Message Mya, Ayruu’s AI Assistant: Have an issue with your booking? Simply send a message to Mya, Ayruu’s AI assistant, explaining the problem, whether it’s a modification, cancellation, or other inquiry.
- Guided solutions: Mya will guide travelers through a series of steps to solve the problem efficiently. With Mya’s assistance, many issues can be resolved seamlessly without the need for human intervention.
- Human customer service backup: If Mya doesn’t have the answer or if the issue requires human assistance, Ayruu’s dedicated customer service team will step in. They’ll either call the traveler or the travel manager directly to resolve the problem swiftly and effectively.
- Handling travel provider issues: Should any problems arise with travel providers such as train companies, airlines, or hotels, rest assured that Ayruu’s team will take charge. They’ll contact the relevant providers to resolve the issue on your behalf, ensuring minimal disruption to your travel plans.
