Q&A

📌In order to ensure a smooth booking experience, we advise Ayruu mobile app users to fully complete their profile through the app. Reservations will thus be open for the user and for the travel agent. Here is the information needed to complete your profiles: Date of birth Telephone number Driver's license number, date of delivery and country of delivery City and country of birth Current address Reminder: You can manage your notifications via the profile section → notifications.

Access your trip details easily by logging into your Ayruu application on your mobile or the web version of the app.
In the "Trips" tab, you will find all relevant information, including validated trips, drafts, submitted, and rejected trips.
Your upcoming trips are listed in the "Validated" tab.
Click on the trip you are interested in and you will find all your itinerary information as well as your train tickets and booking number.

To request approval for your business trip, use the dedicated function in your Ayruu account.

Click on submit my trip, after finishing all the bookings.

In your mobile application, check 'Trips', here you find folders of your 'Approved trips' and 'Refused trips', 'Submitted trips'.

You can find your booking number in the confirmation sent by e-mail after you have made your booking. It will also be available in the "Travel" section of your Ayruu account.

There is no limit 🤩. You can create as many users as you want.

Cancellations are made directly via the Ayruu mobile application. A cancel button is available under each booking.

You can change or cancel your trip by accessing your Ayruu application.

• Consult the "My Bookings" section to find the options for changing or cancelling.
  Click on your trip
  Click on the 3 dots at the top right of your screen
  To cancel, click on the 'Cancel my booking' button in yellow.
  To modify, click on the 'request help' button and Mya will guide you through the modification process.

Please note that Ayruu does not charge you for cancellations or modifications. Cancellation and amendment fees are subject to travel suppliers.

To book a business trip with Ayruu, log in to your account and follow the online booking process.

Choose the connector (train, plane, hotel, car hire, taxi, car park, etc.), the outward/return dates, the destinations and the specific preferences corresponding to your business trip. Our user-friendly interface will guide you through the process.

Don't hesitate to consult your e-mails sent by Ayruu when you created your account. You'll find additional information to help you get started with Ayruu.

Access your trip details easily by logging into your Ayruu application on your mobile or the web version of the app.
In the "Trips" tab, you will find all relevant information, including validated trips, drafts, submitted, and rejected trips.
Your upcoming trips are listed in the "Validated" tab.
Click on the trip you are interested in and you will find all your itinerary information as well as your train tickets and booking number.

You can find your booking number in the confirmation sent by e-mail after you have made your booking. It will also be available in the "Travel" section of your Ayruu account.

You can change or cancel your trip by accessing your Ayruu application.

• Consult the "My Bookings" section to find the options for changing or cancelling.
  Click on your trip
  Click on the 3 dots at the top right of your screen
  To cancel, click on the 'Cancel my booking' button in yellow.
  To modify, click on the 'request help' button and Mya will guide you through the modification process.

Please note that Ayruu does not charge you for cancellations or modifications. Cancellation and amendment fees are subject to travel suppliers.

NO. This feature is currently not available through the app.

NO. At the moment, users cannot choose their seat via our solution. This can be done during the onboarding process.

Your train ticket is available via your journeys → Choose the journey in question → click on the train reservation → From the right button of the screen, you can consult your ticket in pdf format.

Access your trip details easily by logging into your Ayruu application on your mobile or the web version of the app.
In the "Trips" tab, you will find all relevant information, including validated trips, drafts, submitted, and rejected trips.
Your upcoming trips are listed in the "Validated" tab.
Click on the trip you are interested in and you will find all your itinerary information as well as your train tickets and booking number.

You can find your booking number in the confirmation sent by e-mail after you have made your booking. It will also be available in the "Travel" section of your Ayruu account.

At this time, users cannot see whether or not breakfast is included in the various hotel deals offered. However, if breakfast is taken during the trip, it may be added to the hotel bill. As the bills are provided and paid at the end of the month, the breakfast price will be added to the bill and will be paid. 📌Companies can filter their hotel results based on the availability of rooms with breakfast included. (Show only rooms with breakfast included).

You can change or cancel your trip by accessing your Ayruu application.

• Consult the "My Bookings" section to find the options for changing or cancelling.
  Click on your trip
  Click on the 3 dots at the top right of your screen
  To cancel, click on the 'Cancel my booking' button in yellow.
  To modify, click on the 'request help' button and Mya will guide you through the modification process.

Please note that Ayruu does not charge you for cancellations or modifications. Cancellation and amendment fees are subject to travel suppliers.

Yes. All changes must be made through your company's chosen customer service department.

In your travel itinerary, you will find the information included in your rental agreement as well as the car rental conditions.

You can find this information in two places: Once you have booked your car rental, the car rental supplier will email you your booking confirmation which contains all the necessary information.
You can also find your pick up address on your Trips → Car Rental Booking in your Trip Itinerary via Ayruu Mobile App.